Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes customers to Lowe's and helps them find the products and services they need for home improvement projects. The role combines customer service with merchandise support, including helping customers locate and select products, organizing and replenishing merchandise, processing orders and deliveries, and occasionally loading merchandise. Associates work in a department determined by hiring needs and skillsets, such as Appliances, Flooring, Hardware, Tools, Paint, or Pro Services. Daily tasks vary by department and may include preparing merchandise to meet customer needs, such as tinting paint, cutting pipe or lumber, or cutting blinds. Associates may also cross-train in other store areas. The role may involve occasional travel to meetings, training, or neighboring stores, but does not require regular travel. Work conditions vary by location and may include indoor and outdoor environments, extreme temperatures, wet or humid conditions, wind, noise, and moving or shaking objects and equipment. The position requires prolonged standing, sitting, or other activities, and lifting merchandise according to company guidelines.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, handle, and select merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to support customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Tuition assistance and trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% associate discount and broad discount platform
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program with work/life services and no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Learning and development opportunities
- Business Travel Accident insurance
- Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
