Retail Sales – Part Time

Lowe's Home Centers•Russellville, AR

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find products and services for their home improvement needs. The role combines customer service with product support, including answering questions, locating and selecting merchandise, occasionally loading merchandise, and ensuring customer needs are met. Associates spend much of their time listening to customers, answering questions, and organizing merchandise. Department assignments vary according to hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily tasks may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may also cross-train in other store areas. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and can include indoor and outdoor weather, extreme temperatures, damp or windy conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, use powered equipment when required and properly trained, and use team lifts when needed.

Requirements

Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
Six months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

Six months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Bilingual, military, and veteran talent are strongly encouraged to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, select, and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other areas of the store to support customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.