Customer Service Associate
About The Position
Fab Fours continues to grow, and we are looking for our next dynamic Customer Service Representative to join our team in Lancaster, South Carolina. Our Customer Service Representatives are responsible for assisting customers via phone and email, with any warranty or product questions. As a Customer Service Representative, you will get to learn the customer base and the business structure of Fab Fours with accurate information. If you are looking to Share the Cool, have a passion for off-roading products, and want to be somewhere with significant growth- this is the team for you!
Requirements
- Must have prior customer service experience, automotive preferred.
Nice To Haves
- Strong communication skills are a must
Responsibilities
- Resolve customer issues via phone and email.
- Greet Customers warmly and identify reason for calling
- Suggest solutions and troubleshoot over the phone
- Work closely with our Quality and Engineering team to resolve issues and record all data.
- Communicate all needed updates to products, manuals, or travelers.
- Answer questions about warranties or terms of sale.
- Advise customers about Fab Fours’ product and company.
- Add and update dealers on the website.
- Assist Customers with the status of purchase orders, placement of small part orders & check vendor portals.
- Assist customers with a return authorization, customer check credits ad record them.
Benefits
- 10 paid holidays
- Scaling PTO policy
- medical/dental/vision benefits
- employer sponsored short term and long term disability
- matching 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
