Retail Sales – Part Time

Lowe's Companies, Inc.•Mount Pleasant, TX

7d•Onsite

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for their home improvement needs. The role combines customer service with practical assistance, including helping customers locate and select merchandise, occasionally loading items, and making sure their needs are met. Associates spend much of their time listening to customers, answering questions, and organizing merchandise. Daily responsibilities vary by department, with assignments based on hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor environments, extreme temperatures, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting requirements vary; single lifts are limited to 75 pounds, and team lifts or powered equipment are used as appropriate, with proper training or assistance.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and deliver friendly, professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare merchandise for customers’ needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.