Retail Sales – Part Time

Lowe's Companies, Inc.•Abingdon, MD

6d•$15 - $16

About The Position

The Customer Service Associate welcomes Lowe’s customers and helps them find products and services for home improvement needs. The role involves listening to customers, answering questions, helping customers select and handle merchandise, and ensuring their needs are met. Associates work in a department determined by store hiring needs and their skillsets, such as Appliances, Cabinets, Flooring, Garden, Hardware, Tools, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The position also includes replenishing shelves, accurately processing orders and deliveries, preparing merchandise to meet customer needs, and helping customers through shopping or checkout. Associates may cross-train in other store areas. Work conditions may include indoor and outdoor environments, variable and sometimes extreme weather, noise, and moving or shaking objects and equipment. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Replenish merchandise by identifying empty shelf areas and down stocking supplies.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to support customer service.
Prepare department merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Multiple health insurance options.
Tuition assistance and education support programs, including trade skills scholarships.
401(k) retirement account with company match.
Employee Stock Purchase Plan, subject to eligibility.
10% Lowe’s Associate Discount and broader discount platform.
Track to the Trades program and learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Discretionary annual bonuses, deferred compensation plan enrollment, and grant awards, subject to eligibility.
Flexible schedules.
Wellness programs.