Part-Time Customer Service Associate
HRBoost•Racine, WI
•$18 - $23•Onsite
About The Position
We are a thriving manufacturing company seeking a dependable and detail-oriented Customer Service Associate to join our team. In this role, you will be a key point of contact for our customers and play an essential role in processing orders, supporting daily operations, and ensuring a smooth customer experience from inquiry through fulfillment.
Requirements
- Previous experience in customer service, order processing, or administrative support
- Strong attention to detail and ability to manage multiple tasks
- Proficiency in Microsoft Office, particularly Excel and Word
- Strong communication skills and a customer-focused mindset
Nice To Haves
- Experience with QuickBooks is a plus
- Experience with CRM systems or order management systems preferred
Responsibilities
- Responding promptly and professionally to customer inquiries via phone and email
- Processing customer orders accurately and efficiently, including order entry, confirmations, and updates
- Coordinating with internal departments (production, shipping, and accounting) to ensure timely order fulfillment
- Handling customer questions related to orders, shipping status, invoices, and product information
- Maintaining accurate customer and order records in our CRM system (ZOHO)
- Assisting the Office Manager with day-to-day administrative tasks to support smooth office operations
- Managing documentation, filing, and data entry related to customer orders and accounts
- Preparing basic reports related to orders, sales activity, and customer requests
- Supporting special projects and general office needs as they arise
Benefits
- Flexible schedule
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
