Retail Sales – Part Time

Lowe's Companies, Inc.•Muncie, IN

6d•Onsite

About The Position

As a Customer Service Associate at Lowe's, you provide friendly, professional service and help customers find the products and services they need for home improvement projects. You welcome customers, answer questions, assist with product selection and handling, and help ensure their needs are met. Most of your time is spent listening to customers, answering questions, and organizing merchandise, with daily tasks varying by department. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, based on hiring needs and skills. The role may involve occasional merchandise loading and preparing products to meet customer needs, such as mixing paint, cutting pipe, wood, drywall, or blinds. The position requires working indoors and outdoors in varying weather and environmental conditions. Associates may encounter extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting procedures vary by role; single lifts are limited to 75 pounds, with team lifts used minimally from 75 pounds or when needed. Powered equipment should be used when required, with proper training or assistance from a trained coworker. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
A certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background (Lowe's encourages military and veteran talent to apply).

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help provide customer service.
Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.