Retail Sales – Part Time

Lowe's Companies, Inc.•Chesterfield Township, MI

About The Position

The Customer Service Associate welcomes customers to Lowe's and helps them find products and services for home improvement projects. The role focuses on attentive, professional customer service, answering questions, helping customers select and handle merchandise, and ensuring their needs are met. Associates may occasionally load merchandise and generally spend time listening to customers, organizing merchandise, and supporting shopping or checkout. Associates work in a department assigned according to hiring needs and skillsets. Departments may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Duties vary by department and may include preparing merchandise for customers, such as mixing paint, cutting pipe or wood, cutting drywall, or cutting blinds. The role also involves replenishing shelves, processing orders and deliveries, and cross-training in other store areas. The position may involve working indoors and outdoors in varying weather and climates, exposure to noise and moving or shaking objects and equipment, and physical activities including prolonged standing or sitting and lifting. Travel is not regularly required, but occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Replenish merchandise by identifying empty shelf areas and restocking them.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other areas of the store to support customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.