Retail Sales – Part Time

Lowes•Town of Clifton Park, NY

2d•$16 - $17

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for their home improvement needs. The role focuses on listening to customers, answering questions, helping them select and handle merchandise, and organizing and replenishing products. Associates may occasionally load merchandise and help ensure orders and deliveries are processed accurately and on time. Associates work in a department determined by hiring needs and skillsets. Departments may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Department-specific tasks may include tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may cross-train in other store areas and perform other duties as assigned. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor weather, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting guidelines limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and deliver friendly and professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other areas of the store to help deliver customer service.
Prepare merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.
Occasionally load merchandise and help ensure customer needs are met.

Benefits

Multiple health insurance options
Tuition assistance and education support programs, including trade skills scholarships
401(k) retirement account with company match
Employee Stock Purchase Plan (eligibility-based)
10% Lowe’s Associate Discount and broad discount platform
Flexible schedules
Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program, including concierge and work/life services and no-cost counseling
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Learning and development opportunities
Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards