Part Time Customer Service Associate

Hertz•Palm Springs, CA

14h

About The Position

The Part Time Customer Service Associate consults with customers about their car rentals, maximizes revenue opportunities by offering products and services and overcoming customer objections, and provides customer service and sales support. The role manages rental and occasional return processes in compliance with company policies, helps resolve customer issues, supports efficient queue management, and promotes customer satisfaction and brand loyalty. The position requires working flexible shifts, including weekends and holidays, and overtime as required. It involves working outdoors in all weather conditions and standing for long periods. The hourly rate is $18.00 plus commission, with stated on-target earning potential starting at 2% and eligibility for bonus plans up to 12%.

Requirements

Passion for customer service and attention to detail, with a willingness to go the extra mile.
Self-motivation to achieve and exceed targeted goals.
Strong computer proficiency, including typing and navigating multiple systems while multitasking with customers in person or by phone.
Proficiency in English and clear, proficient written and oral communication in English.
Ability to work in a fast-paced environment with a variety of tasks.
Excellent organizational and time-management skills.
Professionalism and strong interpersonal skills.
Demonstrated ability to work well within a team.
Strong customer focus and proven experience in a customer-facing environment.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Ability to work outdoors in all weather conditions.
Ability to stand for long periods.

Nice To Haves

Fluency in languages in addition to English is encouraged.

Responsibilities

Provide world-class customer service while managing rental and occasional return processes in accordance with company policies and procedures.
Welcome customers warmly and represent Hertz professionally through appearance, language, and behavior.
Help ensure every customer receives a clean and safe vehicle.
Take ownership of customer service experiences and promptly resolve issues.
Contribute to teamwork and collaboration, and support the company’s customer service goals and brand loyalty.
Use approved sales and service techniques to determine customer needs and offer optional products and services.
Prepare rental and return documents accurately and completely, including the Rental Agreement Folder.
Qualify customers according to company rental requirements.
Provide directions, maps, local area information, and appropriate service information.
Explain rental parameters, rates, and service charges; ensure the rental agreement has an accurate return date and time; and review charges when vehicles are returned.
Answer customer phone calls in a friendly, helpful, and prompt manner.
Resolve customer service issues effectively.
Coordinate customers in queues to reduce wait times and promote efficient service.