Customer Service Associate - Part Time

Bass Pro Shops • Columbia, MO

5d

About The Position

The Customer Service Associate performs a range of customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise carefully, and providing customers with information and direction. The role supports a pleasant and productive shopping experience by helping customers evaluate their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

Additional duties include securing firearms brought into the store with trigger locks; checking in vendor representatives and managing visitor logs and badges; processing returns and exchanges; sorting returned merchandise; selling hunting and fishing licenses; administering incentive and reward programs; staying informed about products and advertised sales; and maintaining a clean, stocked work area. The associate follows company policies and procedures and performs other duties as assigned. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommend improvements to work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate with customers and associates in a friendly, professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Responsibilities

• Greet customers promptly and in a friendly, outgoing manner, and provide information and direction.
• Handle merchandise carefully and support a pleasant, productive shopping experience.
• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Process merchandise returns and complete refund or exchange paperwork.
• Sort returned merchandise by category and return it to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Assist customers in identifying and evaluating their needs and recommend suitable products.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Follow company policies and procedures and perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED