Customer Service Associate

Foundation for Advanced Education in the Sciences•Bethesda, MD

14h•Onsite

About The Position

The Foundation for Advanced Education in the Sciences, Inc. (FAES) is an entrepreneurial non-profit organization located at the National Institute of Health (NIH) in Bethesda, Maryland. We design and deliver advanced educational programs and activities that enhance professional life and productivity on NIH campuses. As a small but mighty team, we rely on integrity, ingenuity, and a strong sense of purpose to make a lasting impact. Our work environment is collaborative, fast-paced, and deeply rewarding — and we back that up with a competitive compensation package and exceptional benefits.

Requirements

Must have a self-starter attitude, with the ability to work independently
Must display confidence with customer interactions, with the ability to solve problems independently
Must be neat, organized, and have the ability to maintain daily, monthly, and yearly files/paperwork
Experience with visual merchandising techniques, with an ability to maintain an orderly, attractive store environment
Experience using Microsoft Office, and the ability to quickly pick up skills with new programs
Must possess mobility to work in a retail setting, and the stamina to maintain attention to detail despite interruptions, strength to lift and carry boxes of books weighing up to 50 pounds

Nice To Haves

At least one year of retail or customer-facing experience preferred
Experience with administrative roles and functions a plus

Responsibilities

Deliver an exceptional customer experience to every patron — bringing energy, warmth, and genuine product and services knowledge to every interaction
Ensure all open/close procedures are accurately completed
Prepare incoming merchandise for display and sale, using established visual merchandising standards and techniques
Assist to achieve budgeted financial performance through effective salesmanship, using good judgment to solve problems, and ensuring loss prevention protocols are executed at all times
Properly record sales, returns, and other sales transactions to accurately track inventory
Ensure daily established standards are met regarding sales floor condition being “grand-opening” ready at all times, and ensuring a clean, fully stocked sales floor, as well as organized back stock of merchandise to support sales
Demonstrate effective prioritization and organization to handle increased volume during peak business periods, including summer sales and inventory season
Show flexibility by being willing to provide coverage at other locations when necessary in the absence of other team members
Process markdowns
Prepare reorders of assigned vendors’ merchandise for supervisor’s review
Monitor remaining inventory and recommend reorders to supervisor
Assist in fulfilling eCommerce orders