Retail Sales – Part Time
About The Position
The Customer Service Associate welcomes customers to Lowe's and helps them find the products and services that meet their home improvement needs. Associates provide friendly, professional service, answer questions, assist with product selection and handling, and help guide customers through shopping or checkout. They may occasionally load merchandise and help ensure customer orders and deliveries are processed accurately and on time. Associates work in a department determined by hiring needs and skillsets, such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Work may include replenishing shelves and preparing merchandise for customers, such as mixing paint, cutting pipe, bundling wood, cutting drywall, or cutting blinds. Associates may also train across other store areas to support customer service. The role involves variable indoor and outdoor conditions, including possible exposure to extreme temperatures, wet or humid conditions, wind, noise, and moving or shaking objects and equipment. The position does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- Six months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Replenish merchandise by identifying empty shelf areas and restocking supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to support customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance options
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, which may include vacation, holidays, sick time, and volunteer time depending on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount
- Broad discount platform
- Learning and development opportunities
- Potential annual bonuses, Employee Stock Purchase Plan enrollment, deferred compensation plan, and grant awards, based on eligibility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
