Retail Sales – Part Time
About The Position
As a Customer Service Associate at Lowe’s, you help customers feel comfortable while shopping by providing friendly, professional service and helping them solve home improvement challenges. You welcome customers, answer questions, help them find and select products and services, and ensure their needs are met. You may occasionally load merchandise and spend time listening to customers, answering questions, and organizing merchandise. Associates work in a department determined by hiring needs and skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Responsibilities may vary by department and can include preparing merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role may involve working inside and outside in varying weather and exposure to noise and moving or shaking equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
- Military or veteran background; Lowe’s encourages military and veteran talent to apply.
Responsibilities
- Welcome customers, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver the best customer service.
- Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options
- Tuition assistance and trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% associate discount and broad discount platform
- Learning and development opportunities
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program with concierge, work/life services, and no-cost counseling
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Annual bonuses, deferred compensation plan enrollment, and grant awards, where eligible
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
