Customer Service Associate-Beverly Hills
About The Position
A High Jewelry Maison with a strong heritage is seeking talented individuals to join their team. The Maison promotes exceptional know-how in an enchanting and creative environment, encouraging the development and transmission of expertise with care and no compromise. At Van Cleef & Arpels, employees are surrounded by passionate experts and contribute to new projects, allowing the Maison to regularly reinvent itself. The company is proud to hire talents from diverse backgrounds and experiences, believing that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Requirements
- At least 2 years of experience in a Sales Administration or Customer Service role
- Proficiency with Microsoft Office
- Proficiency with SAP
- Valid work authorization for employment in the USA
Nice To Haves
- Bachelor’s degree
- Experience in luxury watches or jewelry industry
Responsibilities
- Manage product registration for repairs and maintenance
- Obtain updates from service facilities and factories and assisting sales associates with client communications
- Ensure that After Sales Service statistical information and inventory results are correct
- Consult with Management or members of the Sales Team on related After Sales issues
- Provide support to Sales Associates and to the Back-Office team as needed
- Assist in maintaining the store’s appearance
Benefits
- Medical
- Dental
- Vision programs
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
