Retail Sales – Part Time

Lowe's Companies, Inc.•Lansing, MI

7d•Onsite

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for home improvement projects. The role involves listening to customers, answering questions, helping customers locate and select merchandise, and ensuring their needs are met. Associates may occasionally load merchandise and will organize and replenish products. Responsibilities vary by department, with assignments in areas such as appliances, cabinets, flooring, garden, hardware, tools, building materials, plumbing, electrical, paint, home décor, tool rental, or Pro Services. Associates may cross-train in other areas and prepare merchandise to meet customer needs, such as tinting paint, cutting pipe or lumber, or cutting blinds. The position may involve working indoors and outdoors in varying weather and environmental conditions. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts minimally starting at 75 pounds or when needed; use powered equipment as required with proper training or assistance.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Replenish merchandise by identifying empty shelf areas and down-stocking products.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other store areas to support customer service.
Prepare merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.
Occasionally load merchandise.
Travel occasionally to meetings, training, or neighboring stores, if needed.