Retail Sales – Part Time

Lowe's Companies, Inc. • Martinsville, VA

7d • Onsite

About The Position

The Customer Service Associate combines customer service skills and care for people to help customers shop at Lowe's and solve home improvement challenges. The associate welcomes customers, helps them find and select products and services, answers questions, handles merchandise, and ensures customer needs are met. The role is assigned to a department according to store hiring needs and the associate's skillset. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Duties can vary by department and may include preparing products to customer specifications, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor environments, varying and sometimes extreme weather, noise, and moving or shaking objects and equipment.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate and handle merchandise.
• Down stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to support customer service.
• Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Health insurance options
• Tuition assistance and other education support programs, including trade skills scholarships
• 401(k) retirement account with company match
• Employee Stock Purchase Plan (eligibility-based)
• 10% Lowe's Associate Discount and a broader discount platform
• Flexible schedules
• Dental and vision insurance
• Life and disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time
• Flexible spending and health savings accounts
• Employee Assistance Program, including work/life services and no-cost counseling
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Learning and development opportunities
• Annual bonuses and other discretionary benefits, depending on eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed