Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates model customer-service best practices and Walgreens service traits, including proactive assistance, identifying needs, and helping customers until they are satisfied. The role supports store operations by recommending products, processing purchases and transactions, maintaining merchandise and displays, checking in and pricing merchandise, and following asset-protection procedures and laws governing regulated products. It includes maintaining store cleanliness, following product-placement and stock-rotation procedures, using store systems and equipment, and providing photo-area and web-pickup services. Associates comply with company policies, maintain respectful relationships with coworkers, complete assigned tasks, and attend required training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model customer-service best practices and Walgreens service traits for team members.
- Provide courteous, friendly, fast, and efficient service.
- Recommend items for sale, including trade-up and companion items.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by store management.
- Implement asset-protection procedures to identify and minimize profit loss.
- Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement in accordance with policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
