Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role supports store operations by processing customer purchases and related transactions, maintaining merchandise and displays, assisting with inventory and stock rotation, following asset-protection procedures, and complying with laws governing regulated products. The associate also provides service in the photo area, handles web pickup orders, helps maintain the store, and completes training and other assigned tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with separation and placement of food items according to policies and procedures; rotate consumable stock using first-in, first-out methods and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
