Retail Sales – Part Time

Lowe's Home Centers•Santa Fe, NM

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find products and services for home improvement projects. The role involves listening to customers, answering questions, helping them select and locate merchandise, and ensuring their needs are met. Associates may occasionally load merchandise and may work in a department determined by store hiring needs and their skillsets. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Associates spend much of their time assisting customers and organizing merchandise. Responsibilities can vary by department and may include preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may cross-train in other store areas and travel occasionally to meetings, training, or neighboring stores. Work may take place indoors or outdoors in varying weather and climate conditions, and may involve noise and moving or shaking objects and equipment. Powered equipment must be used as required, with proper training or assistance from a trained coworker; single lifts are limited to 75 pounds, and team lifts are used minimally starting at 75 pounds or when needed. Lowe’s describes this as a part-time opportunity and offers competitive pay, flexible schedules, health insurance options, tuition assistance, a company-matching 401(k), an optional Employee Stock Purchase Program, a 10% associate discount, and the Track to the Trades program, subject to benefit program eligibility.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint; cutting and threading pipe; cutting and bundling wood; cutting drywall; or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.