Retail Sales – Part Time

Lowe's Home Centers•Waynesboro, VA

About The Position

As a Customer Service Associate at Lowe's, you welcome customers and help them find the right products and services for their home improvement needs. You listen to customers, answer questions, help them select and handle merchandise, and ensure their needs are met. You may occasionally load merchandise and spend time organizing and replenishing stock. Daily responsibilities vary by department, which may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Department assignments depend on hiring needs and skillsets. The position may involve preparing merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may cross-train in other store areas and may occasionally travel to meetings, training, or neighboring stores. Working conditions vary by location and may include indoor and outdoor weather, extreme temperatures, wet or humid conditions, noise, and moving or shaking objects and equipment. Associates follow lifting guidelines, use powered equipment with appropriate training or assistance, and limit single lifts to 75 pounds.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, limiting single lifts to 75 pounds; use powered equipment as required with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the assigned department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, select, and handle merchandise and guide them through shopping or checkout.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other store areas to support customer service.
Prepare merchandise according to customer needs, such as tinting or mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Multiple health insurance options
Tuition assistance and trade skills scholarships
401(k) retirement account with company match
Employee Stock Purchase Plan
10% associate discount and broader discount platform
Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program, including work/life services and no-cost counseling
Business travel accident insurance
Maternity and parental leave
Adoption assistance
Learning and development opportunities
Potential annual bonuses, deferred compensation, and grant awards, subject to eligibility
Flexible schedules
Paid vacation
Parental and family-building benefits