CARWASH 7022 - CUSTOMER SERVICE ASSOCIATE - SAN SEBASTIAN

GATE HR•St. Augustine, FL

10h•Hybrid

About The Position

The GATE Express Wash team is looking for a high-energy, fast-paced individual to join the GATE family. As an Express Wash Associate, you will ensure customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. You will be responsible for addressing all guest questions correctly, promptly, and in a friendly manner, as well as providing customer service that exceeds their expectations. Additionally, you will facilitate an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash and maintain a high level of cleanliness and organization at the facility.

Requirements

Must be a minimum of 16 years old
Must successfully complete a pre-employment drug screening and background check
Must be able to work a flexible schedule, to include weekends, holidays and split shifts
Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
Must be detail-oriented and have strong organizational skills
Must be able to operate a computer
Must be able to stand for extended periods of time
Must be able to lift, carry, and move up to 50 pounds
Must be able to bend, kneel, stoop, and reach (including overhead)
Must have adequate strength, balance, and coordination to perform essential functions
Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside

Nice To Haves

Operating the Express Wash kiosk, credit card machines, and POS
Efficiently and safely guide vehicles through the car wash
Continuously maintain and repair car wash equipment
Performing preventative maintenance and minor repairs on car wash equipment
Detailing vehicles as trained and directed
Maintaining a high level of cleanliness and organization at the facility
Knowledgeable of site merchandise

Responsibilities

Ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests.
Address all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations.
Facilitate an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash.
Maintain a high level of cleanliness and organization at the facility.
Arrive to work on time, consistently.
Arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary.
Attend all required training, safety courses, office and departmental meetings.
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
Safely and properly handle chemicals.
Become proficient on all appropriate equipment and safety features.
Maintain and contribute to a positive and supportive team environment.
Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile.
Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash.
Guide guests using distinctive and clear hand signals in accordance to established procedures.
Review the loading sign directions with every guest and give the guest a “thumbs up” when their vehicle is placed and ready to start the wash process.
Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers.
Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues.
Perform vehicle detailing services as trained and directed.
Operate Express Wash kiosks, credit card machines, and POS.
Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary.