Customer Service Associate

The Neon Museum • Las Vegas, NV

3h • Hybrid

About The Position

The Neon Museum illuminates the cultural essence of Las Vegas by sharing iconic signage, diverse collections and stories that define its vibrant past, present and future. Our core values seek to create a sense of belonging for everyone; promote scholarship through its work and collaborations; offer fun engagement that reflects the spirit of Las Vegas; and demonstrate overall excellence.

Founded in 1996, The Neon Museum achieved accreditation by the American Alliance of Museums (AAM) in 2021, the highest national honor for museums in the United States. Situated on a 2.27-acre campus, the Museum features:

The Neon Boneyard: An outdoor exhibition space displaying historic signs no longer in use.
The North Gallery: Home to Brilliant! Jackpot, an immersive audiovisual experience that re-illuminates over 40 non-operational signs using advanced technology.
The Boulevard Gallery: A transitional space showcasing collection pieces.
The Visitors’ Center: Located in the iconic former La Concha Motel lobby designed by famed architect Paul Revere Williams – a historic building from 1961 listed on the State and City register of Historic Buildings.
The Neon Boneyard Park: A green space where visitors can learn more of Las Vegas’ rich history.

The museum’s collection also includes 15 restored signs displayed as public art in downtown Las Vegas collectively known as The Las Vegas Boulevard Scenic Byway Project and additional pieces on loan to non-profits and government entities. Its ongoing initiatives encompass public education, outreach, research, and arts preservation.

Public and K-12 education, community outreach and engagement, research, and arts preservation represent a selection of our many ongoing projects. Welcoming 200,000-plus visitors annually, the Museum has received numerous national accolades and extensive recognition as a Las Vegas treasure. We aim to provide a collaborative work environment that allows everyone to thrive, acknowledging that every team member in the organization plays an essential part in providing our guests with an exceptional experience.

Requirements

• Requires experience in the sale of or processing of ticketing and transactions both in person and on the phone.
• Requires experience working directly with guests in a museum, attraction, or hospitality setting.
• Requires experience in learning and using sophisticated software.
• Requires experience working successfully in a team environment.
• Requires high school diploma or equivalent.
• Requires customer service experience both in person and on the phone.
• Requires data entry experience with an attention to detail and accuracy.
• Requires ability to develop functional skills in use of Tessitura ticketing software.
• Requires the temperament to work in fast-paced work environment under frequently changing conditions.
• Requires excellent oral and written communications skills.
• Requires ability to articulate mission in a concise and compelling manner.
• Requires ability to consistently communicate warmly, effectively and in a professional manner with a diverse array of customers, vendors, partners and colleagues.
• Requires ability to use Microsoft Office suite and other software as directed.
• Requires ability to work in a collaborative team environment.
• Requires ability to remain productive despite frequent interruptions.
• Requires regular and consistent attendance.

Nice To Haves

• Knowledge of the history of Las Vegas.
• A language in addition to English desired, but not required.

Responsibilities

• Serves as initial guest contact at the Museum’s Visitors Center both in person and on the phone, as needed.
• Assists guests with admission, reservations, ticketing changes, special requests, memberships, and other attendance-related or administrative needs and queries.
• Initiates, processes and completes ticketing transactions for guests and visitors in a professional, positive and courteous manner using Tessitura ticketing software.
• Accurately conveys the Museum’s mission and values, while providing information regarding times, dates, programs, schedules, availability and prices.
• Adhere to all policies and directives related to safety and security of guests, co-workers and the Museum collection, reporting all areas of concern immediately to management.
• Other duties as assigned.

Benefits

• Subsidized employee health insurance, including dental and vision coverage for full time employees after completing 60 days of tenure.
• Employer-contributed 403(b) retirement plan for all employees after completing 60 days of tenure.
• Fifteen days paid vacation annually for full time employees increasing with tenure.
• Additional 10 days observed paid holidays per annum for full time employees.
• Paid sick leave for all employees.
• Museum store discount and other discount programs for all employees.
• Counseling and advice benefits for all employees.
• Employee complimentary museum ticket program for friends and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees