Customer Service Associate/Cabot Wrenn & Contract
About The Position
The Customer Service Associate position is responsible for professional and timely communication with customers, dealers, designers, and sales representatives. This role involves working closely with the customer, designers, and operational staff to understand overall business requirements. Key responsibilities include managing responses to inquiries, creating quotes, reviewing orders, problem resolution, and providing post-sales support. The associate will also provide production specifications, pricing, configuration, and availability information, and will be responsible for the entry of highly configured orders, credits, return authorizations, and order changes. This role requires interaction with various departments within the organization, close collaboration with manufacturing and sourcing organizations to ensure accurate completion dates and on-time production, and management of new accounts or special shipping needs. Additionally, the associate will track key orders to ensure timely manufacturing, verify pricing accuracy for all orders (including promotional periods), and ensure customers meet all requirements. The position also oversees all logistical needs and requirements for domestic and international shipments, prospects accounts for service needs and sales opportunities, and manages multiple projects with significant telephone and email volume. Assistance with other projects as requested is also part of the role.
Requirements
- 1-3 years of customer service experience.
- Customer service experience in contract/hospitality furniture preferred.
- A motivated, team player with excellent communication skills.
- Positive attitude.
- Computer skills, including Microsoft Office proficiency.
- Must be detail-oriented and precise.
- Ability to manage and prioritize multiple projects.
- Associate’s degree or equivalent experience.
Responsibilities
- Professional and timely communication with customers, dealers, designers, and sales representatives.
- Working closely with the customer, designers, and operational staff in the overall business requirements.
- Managing responses to inquiries, creating quotes, reviewing orders, problem resolution, and post-sales support.
- Providing production specifications, pricing, configuration, and availability information.
- Entry of (highly configured) orders, credits, return authorizations, and order changes as needed.
- Interacting with various departments within the organization.
- Working closely with manufacturing and sourcing organizations to ensure completion dates are accurate and that production is completed on time.
- Managing new accounts or special shipping needs, tracking key orders, and ensuring that the items will be manufactured within an expected time frame.
- Insuring pricing is accurate for all orders, including promotional and sale periods, and the customer meets all requirements.
- Overseeing all logistical needs and requirements for domestic and international shipments.
- Prospecting accounts for service needs and sales opportunities.
- Managing multiple projects with busy telephone and email volume.
- Assisting with other projects as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
