Retail Sales – Part Time

Lowe's Home Centers•San Bruno, CA

About The Position

As a Customer Service Associate at Lowe’s, you welcome customers and help them find the products and services they need for home improvement projects. You listen to customers, answer questions, assist with product selection and shopping or checkout, and help ensure their needs are met. You may occasionally load merchandise and organize or replenish products. Daily duties vary by department; associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. The role may require occasional travel to meetings, training, or neighboring stores. Work environments may include indoor and outdoor conditions, varied or extreme weather, noise, and moving or shaking equipment. Lifting methods and equipment use depend on the role, weight, and volume; associates must follow lifting guidelines and use powered equipment only with proper training or trained coworker assistance.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, handle, and select merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive the expected merchandise on time.
Cross-functionally train in other store areas to support customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Health insurance options
Tuition assistance and education support programs
Company-matching 401(k)
Employee Stock Purchase Plan, based on eligibility
10% Associate Discount and broad discount platform
Track to the Trades program and trade skills scholarships
Vision insurance
Dental insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
Employee Assistance Program with work/life services and no-cost counseling
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Learning and development opportunities
Annual bonuses, based on eligibility
Deferred compensation plan and grant awards, based on eligibility