Customer Service Associate

Trove Brands • Lehi, UT

8d • Onsite

About The Position

As a Customer Service Associate, you’ll work closely with the customer service team, handling a wide array of customer inquiries. You will contribute to strengthening customer relationships by offering kind, connected service using our connection model to build loyalty and foster impactful relationships with our customers.

Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of our team will include:
Promptly and accurately respond to emails, chats, and calls.
Analyze and reply to customers using key language models.
Connect via chat or email with roughly 70–100 customers daily.
Provide primary phone support for Trove Brands.
Find ways to engage in meaningful and impactful ways using our connection model.
Engage in specialty assignments and project opportunities.
Advocate for our customer – contributing to the customer voice.

Requirements

• Excellent written and verbal communication skills.
• Typing speed of 40–60 wpm with clarity.
• Able to perform focused, task-based work.
• Familiarity with Helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.

Nice To Haves

• Service mindset.
• Ability to anticipate problems, offer proactive resolutions, and treat customers with empathy and care.
• Recognize the importance of facilitating meaningful and impactful connections with customers and find meaning and purpose in the role.

Responsibilities

• Promptly and accurately respond to emails, chats, and calls.
• Analyze and reply to customers using key language models.
• Connect via chat or email with roughly 70–100 customers daily.
• Provide primary phone support for Trove Brands.
• Find ways to engage in meaningful and impactful ways using our connection model.
• Engage in specialty assignments and project opportunities.
• Advocate for our customer – contributing to the customer voice.

Benefits

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed