Remote Customer Service- Associate
About The Position
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. A Fiserv CSR serves as the central contact providing exceptional customer service for Fiserv’s small to enterprise business merchants using Fiserv’s Ecommerce, Terminal and Clover point of sale (POS) processing systems. Fiserv merchant products and solutions allow businesses to accept the widest variety of payments quickly, easily, and securely. You will help business merchants by answering basic questions, assisting with account updates, and performing more detailed research and analysis of transaction, billing, and funding issues.
Requirements
- Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service
- Quiet and secure home working environment free from background noise and distractions
- Understanding of basic financial transaction processing and payments
- Understanding of computers, internet navigation, and web applications
- Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps
Nice To Haves
- Strong work tenure with previous roles lasting 2 years or more
- Experience working in a fast paced, high volume, metric driven call center environment
Responsibilities
- Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.
- Assist with account details: account maintenance /account changes, discuss statements, review processing fees/billing
- Validate credit card numbers, authorization codes, expiration dates, batch information
- Verify closed batches, verify deposit/funding information, submit funding investigations
- Assist with business track enrollment (account web portal), password reset, and navigation; educate and assist with online self- service tools
- Tax information including 1099k and W-9 and cancellation of account
- Ordering Supplies
Benefits
- Shift differential for 2nd shift and 3rd shifts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
