CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Voorhees Township, NJ

2d•$16 - $16•Onsite

About The Position

This position is for a Customer Service Associate Trainee at the Voorhees Store. The role involves processing register transactions, engaging with customers, maintaining the store's appearance, and stocking merchandise. Trainees will also receive cross-training as a Donation-Utility Associate and Barcoder to promote growth and productivity. The job requires adherence to all Goodwill policies and safety procedures, professional etiquette, and the ability to work a flexible schedule.

Requirements

Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Ability to be truthful and be seen as credible in the workplace.
Ability to make sound decisions using knowledge and experience that will impact business goals and strategies.
Ability to be dependable and trustworthy.
Ability to bring energy to the performance of a task.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation.
Achieve a 40% Round-Up transaction average every month.
Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking the customer, listening and responding to concerns, managing the register line, and using good phone etiquette.
Provide short, clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures as necessary.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
Maintain sales floor by recovering sales floor and dressing rooms.
Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
Utilize systems, including phones and paging systems and make regularly scheduled announcements.
Maintain the interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.