CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of Southern New Jersey and Phi•Deptford Township, NJ

12d•$16 - $16•Onsite

About The Position

This is a part-time position at the Deptford Store. The role involves processing customer transactions, engaging with customers, maintaining the store's appearance, and stocking merchandise. The trainee will also receive cross-training in other areas to promote growth and productivity. The position requires adherence to all company policies and safety procedures, professional etiquette, and the ability to work a flexible schedule.

Requirements

Professional etiquette.
Ability to process register transactions, handle money, and count down a drawer.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty and integrity.
Ability to make sound and timely decisions.
Reliability and trustworthiness.
Enthusiasm.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Nice To Haves

Cross-training as Donation-Utility Associate and Barcoder.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Engage customers successfully using specific steps (greeting, focusing on customer, maintaining store cleanliness, walking/talking/showing, thanking customers, listening and responding to concerns, engaging at the register, managing register line, using phone etiquette, and providing announcements).
Achieve a 40% Round-Up transaction average monthly.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by recovering standards through sizing merchandise and organizing wares and furniture.
Recover the sales floor and dressing rooms.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain the interior and exterior of the store in a neat, clean, and orderly manner.
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Complete opening and closing procedures as necessary.
Perform other essential duties as assigned.