CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Gainesville, VA

3d•$16 - $16•Onsite

About The Position

This role involves customer interaction, processing transactions, and maintaining the store environment. The trainee will engage customers, handle money, and contribute to the store's productivity. Cross-training will be provided in Donation-Utility Associate and Barcoder roles to promote employee growth and company productivity. Responsibilities include stocking merchandise, maintaining the sales floor, establishing prices, and ensuring the interior and exterior of the store are clean and orderly. The position requires regular attendance and a clean personal appearance, including wearing a company-issued uniform.

Requirements

Must possess professional etiquette.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Ability to be truthful and be seen as credible in the workplace.
Ability to make sound decisions that will impact business goals and strategies.
Ability to be dependable and trustworthy.
Ability to bring energy to the performance of a task.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow all Goodwill policies and safety procedures.
Successfully process register transactions, handle money, and count down a drawer.
Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking the customer, listening and responding to concerns, managing the register line, and using good phone etiquette.
Provide short, clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures as necessary.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
Maintain sales floor by recovering sales floor and dressing rooms.
Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.