Customer Experience Associate Trainee - Philadelphia

Commonwealth of Pennsylvania • Philadelphia County, PA

7d • Hybrid

About The Position

The Pennsylvania Department of Revenue offers an exciting path for a future-focused Customer Experience Associate Trainee who is ready to learn and make a difference. You will immerse yourself in training that prepares you to answer questions, solve problems, and support taxpayers with care. Each day brings new chances to sharpen your abilities and grow as a trusted resource. This role sets the stage for lasting professional success in service to Pennsylvania residents.

Requirements

• One year of experience maintaining fiscal or financial records; or One year of customer service experience; or An equivalent combination of experience and training.
• You must be able to perform essential job functions.
• Pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check, a PA State Police clearance, a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years, and a citizenship/residency verification.

Responsibilities

• Provide clear explanations of tax laws, rules, and procedures to taxpayers and their representatives
• Respond to questions about filing requirements, taxability issues, account status, and form completion
• Examine alleged discrepancies and determine the proper steps to resolve issues
• Use training to deliver accurate verbal and written responses related to tax programs
• Document recurring issues and communicate them through the proper chain of command
• Advise customers on correctly completing individual and business tax forms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed