Customer Service Associate Manager - RCAST

Wells Fargo & Company•Charlotte, NC

1d•Remote

About The Position

Wells Fargo is seeking a Customer Service Associate Manager as part of the Remote Client Associate Support Teams (RCAST) for Wells Fargo Advisors (WFA) in Wealth & Investment Management (WIM). In this role, you will supervise Registered and Unregistered Client Associates Support Financial Advisors within the WFA footprint. You will identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service. You will make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures. You will collaborate and consult with internal partners, field leaders, and colleagues to ensure customer satisfaction. You will interact directly with internal partners and manage the allocation of people and financial resources for financial advisor support. Additionally, you will mentor and guide talent development of direct reports and assist in hiring talent.

Requirements

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Nice To Haves

Brokerage client support experience or financial services industry experience
Successfully completed FINRA Series 9/10 (or FINRA recognized equivalents)
Demonstrated change management and conflict resolution skills
Ability to assess issues, make quick decisions, implement solutions, and influence change
Customer service focus with the ability to balance needs of clients, shareholders, and team members
Expert brokerage operational knowledge
Intermediate Microsoft Office skills

Responsibilities

Supervise Registered and Unregistered Client Associates Support Financial Advisors within the WFA footprint
Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
Collaborate and consult with internal partners, field leaders, and colleagues to ensure customer satisfaction
Interact directly with internal partners
Manage allocation of people and financial resources for financial advisor support
Mentor and guide talent development of direct reports and assist in hiring talent

Benefits

Registration for FINRA Series 9/10 must be completed within a 90 or 180-day time period contingent upon number of license(s) needed if not immediately available to transfer upon hire.
FINRA recognized equivalents will be accepted.
Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position.
In addition state registration, specific product licenses or SAFE licensing may apply.
Additional requirements include meeting enhanced financial fitness and criminal background standards.
Wells Fargo will initiate the FINRA review process at the time of offer acceptance.
This position is subject to FINRA background screening requirements.
Candidates must successfully complete and pass a background check prior to hire.
In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer.
Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired.
Information will be shared about expectations during the recruitment process.
This position is not eligible for Visa sponsorship.