Customer Service Associate

Dollar Tree•Kosciusko, MS

22h•Onsite

About The Position

As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. The role emphasizes creating an inviting shopping experience for customers and maintaining professional and friendly interactions with customers, associates, and leaders. The company is an equal opportunity employer committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, making all employment decisions without regard to any protected status. Minors are eligible for employment in certain roles in specific states. The company is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position and is not a complete list of job duties. Employment is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Requirements

Ability to follow instructions and interpret operational documents
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height
Meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
Excellent customer service and relationship management skills
Strong organizational and communication skills
Strong problem-solving and decision-making skills
High level of integrity
Proficiency in basic math for cash accounting

Nice To Haves

High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Responsibilities

Assisting with the daily operations of your assigned store, from merchandising to supporting customers
Focusing on providing a clean, welcoming environment
Being fully cross-trained to support the cash register and able to switch to front-end duties as needed
Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
Merchandising and stocking as needed
Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Managing sales transactions while working assigned cash register
Maintaining security of cash and protecting company assets
Other duties as assigned