Customer Service Associate III

Allstate • Uniondale, IN

1d • $18 - $26 • Onsite

About The Position

The Customer Service Associate III plays a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You’ll engage with customers through inbound and outbound calls, written correspondence, and other communication channels—all while developing valuable insurance and customer service expertise.

Requirements

• Strong verbal and written communication skills
• Ability to work independently while managing multiple priorities
• Highly organized and detail‑oriented
• Patience, empathy, and professionalism when working with diverse customer needs
• Experience with Microsoft Office Suite, especially basic Excel

Nice To Haves

• Prior exposure to insurance concepts, policies, or customer service environments

Responsibilities

• Handle moderate to complex customer inbound calls with professionalism, accuracy, and empathy
• Explain policy details and customer documentation clearly, including follow‑ups and next steps
• Resolve routine, complex, and unique questions while striving for first‑call resolution
• Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
• Collaborate with internal teams to ensure a seamless customer experience
• Balance inbound customer support responsibilities with offline administrative tasks.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for eligible remote employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed