Customer Service Associate III

RENSA FILTRATION INC•Aurora, IL

12d

About The Position

The Customer Service Associate III serves as a senior-level support professional responsible for resolving complex customer issues, mentoring junior associates, and contributing to process improvements. This role requires deep product and system knowledge, strong problem-solving skills, and the ability to handle escalated or sensitive customer interactions. Associates at this level often act as a liaison between the customer service team and other departments to ensure seamless service delivery.

Requirements

Minimum of 5 years of related experience

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Handle advanced and escalated customer inquiries across multiple channels with professionalism and efficiency.
Serve as a subject matter expert (SME) for products, services, and internal systems.
Provide informal leadership and peer coaching to Support Level I and II associates.
Collaborate with cross-functional teams to resolve complex service issues and improve customer outcomes.
Identify trends in customer feedback and recommend enhancements to processes, policies, or training materials.
Assist with onboarding and training of new team members.
Maintain accurate and detailed records of customer interactions and resolutions.
Support quality assurance efforts by reviewing cases and providing feedback to peers or supervisors.
Participate in special projects, pilots, or initiatives as assigned.
Other Accountabilities as Assigned