Customer Service Associate III

Texas A&M University System • College Station, TX

2d • Onsite

About The Position

Are you an experienced technology sales consultant who enjoys helping people choose the right hardware—but is ready to leave late nights, weekends, and sales quotas behind? If you like optimizing performance, matching specs to real needs, and working regular hours, this role may be your next step. The Customer Service Associate III staffs the TechBuy store and serves as a knowledgeable resource for stakeholders across multiple State agencies and vendors. You’ll help translate technology requirements into accurate purchasing decisions and support special order requests in a professional, service‑focused environment. The Customer Service Associate III works under general supervision to provide comprehensive customer service, administrative support, and operational coordination to multiple departments, programs, or offices. Serves as a senior-level customer service resource ensuring consistent service delivery, and supporting compliance with established policies and procedures. This position is responsible for staffing the TechBuy store during regular business hours and serves as a technical liaison between internal stakeholders and external vendors for special order requests. This is not retail sales—no commissions, no nights, no weekends, and an opportunity to build a career with State benefits. Apply today to turn your technology expertise into a stable, weekday career supporting AgriLife Education, Extension, Research, and business operations through TechBuy.

Requirements

• High school diploma or equivalent combination of education and experience.
• Five (5) years of related customer service, administrative, or operations experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Strong verbal and written communication skills.
• Demonstrated customer service skills with a high level of professionalism and attention to detail.
• Ability to multitask, prioritize competing demands, and work cooperatively with others in a team-oriented environment.

Nice To Haves

• Understanding of computer hardware, including distinctions between product tiers within a given manufacturer.
• Familiarity with differences between major hardware component manufacturers (e.g., processors, memory, storage, peripherals) and the impact of those differences on performance, compatibility, and cost.
• Ability to apply technical knowledge when supporting special order requests, advising stakeholders, and coordinating with vendors.

Responsibilities

• TechBuy Store Responsible for staffing and supporting the TechBuy store during regular business hours (8:00 a.m. – 5:00 p.m., Monday through Friday).
• Serves as an information resource for customers, stakeholders, and departmental staff regarding technology hardware offerings, services, processes, and requirements.
• Technical Liaison Duties Acts as a technical liaison between stakeholders submitting special order requests and vendors, facilitating communication, clarifying requirements, and supporting order fulfillment.
• Coordinates with internal partners and vendors to ensure accurate specifications, timely processing, and resolution of order-related issues.
• Administrative and Records Management Oversees records management activities to ensure compliance with institutional policies, retention requirements, and operational standards.
• Compiles and analyzes data to prepare correspondence, forms, reports, and other administrative documentation.
• Makes recommendations for process improvements or administrative changes to enhance efficiency, accuracy, and customer experience
• Other duties as assigned.

Benefits

• Health, dental, vision, life and long-term disability insurance with Texas A&M AgriLife contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Employee Wellness Initiative for Texas A&M AgriLife

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED