Customer Service Associate III, Woodlake Market

Kohler Co.•Kohler, WI

11d•$18 - $23•Onsite

About The Position

As a Customer Service Associate III in a high-end grocery store, you are the final touchpoint in the customer’s shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store’s premium brand. Your role is essential in ensuring that every guest leaves with a positive impression of our brand.

Requirements

Highschool diploma or equivalent required
Must be 18 years old or older and have the ability to obtain a liquor license
1+ years retail or customer service experience required
Strong communication, interpersonal and organizational skills
Ability to remain calm and courteous in a fast-paced, detail-oriented environment
Familiarity with POS systems and handling cash/card transactions and troubleshooting
Familiarity with computer software (e.g., Excell, Word, Outlook)
Passion for food, hospitality, and creating memorable customer experiences
Ability to lift up to 50lbs and stand for long periods of time
Flexible availability, including early morning, nights, weekends, and holidays
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Greet customers with a polished, friendly demeanor
Provide personalized service, including product recommendations and assistance with loyalty programs
Support loyalty program enrollment and customer account updates
Handle customer inquiries and resolve customer issues with empathy and efficiency, escalating when necessary
Accurately scan and ring up purchases using the POS system
Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
Process returns, exchanges, and refunds in accordance with store policies
Handle gift cards sales and special orders
Ensure proper handling of high-value items and specialty products
Assist with phone calls, paging, and intercom announcements
Oversee self-checkout areas and troubleshoot issues
Maintain a clean, organized, well stocked, and welcoming checkout area
Follow dress code and grooming standards that reflect the upscale environment
Uphold the store’s standards for cleanliness, professionalism, and brand image
Assist with bagging and offer carry-out service when appropriate
Communicate clearly with front-end, other department teams and management to ensure smooth operations
Support other areas during peak times or special events
Participate in ongoing training to stay informed about new products and promotions
Assist with training new associates on registers and tasks
Follow all cash handling procedures and store policies
Monitor for potential loss prevention issues and report concerns
Ensure accurate pricing and promotional application
Maintain accurate records of transactions and guest interactions
Open or close the Guest Services Department for operation
Will complete all duties and requests as assigned by management