Customer Service Associate II

Dollar Tree•Indianapolis, IN

12d•Onsite

About The Position

The Customer Service Associate supports a positive shopping experience by assisting customers, handling sales transactions, maintaining cash security and company assets, stocking and recovering merchandise, and helping receive and unload deliveries. The role also involves maintaining a safe, respectful, and professional environment and keeping the store clean and presentable, including bathrooms, floors, and trash areas. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor to above shoulder height.
Ability to meet the physical demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working the assigned cash register.
Maintain security of cash and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Maintain a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping areas neat and presentable.
Perform other duties as assigned.