70182-LP Customer Service Associate II

TJX • Bloomington, MN

2d • Onsite

About The Position

The Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities, primarily serving as a visual deterrent to potential loss or dishonesty and wearing a company-approved body-worn camera. The role supports a positive customer shopping experience and maintains a strong partnership with store teams and loss prevention. It requires sound judgment to protect the safety of the associate and others, as well as the Company’s brand, while following company policies and values.

The associate maintains a professional presence at the front of the store or in a designated department, greets customers courteously, and directs requests for assistance to store management or customer service using a company-issued radio. They observe and report suspicious behavior or critical incidents, document required incidents in AIIM Case Management, and complete a closing safety sweep with a member of management. Other duties may be assigned.

The position is at TJ Maxx Store 0238 in Bloomington, Minnesota. Starting pay is $15.00–$18.60 per hour, with actual pay determined by relevant skills, qualifications, and experience.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Ability to prioritize and organize workload and manage time effectively.
• Ability to stand for long periods of time.
• 0–2 years of retail or security experience.

Responsibilities

• Support the District Loss Prevention Manager and Store Management in carrying out core responsibilities.
• Act as a visual deterrent to prevent potential loss or dishonesty.
• Maintain a proper, professional stance in the designated area at the front of the store or in a department.
• Wear a complete company-approved uniform, including a body-worn camera.
• Review and understand the Store Emergency Response Guide.
• Greet customers appropriately and demonstrate courtesy and respect.
• Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio.
• Observe and report suspicious behavior or critical incidents to loss prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to company policies and procedures and support company culture and values.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates who meet service or hours requirements
• Medical, dental, and vision coverage for associates who meet service or hours requirements
• Health savings account (HSA) for eligible associates
• Health care flexible spending account (FSA) for eligible associates
• Life insurance for eligible associates
• Short- and long-term disability coverage for eligible associates
• Paid parental leave for eligible associates
• Paid holidays, vacation, and sick time for eligible associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed