LP Customer Service Associate II

TJX•Rutland, VT

1d•Onsite

About The Position

The LP Customer Service Associate II supports the District Loss Prevention Manager and store management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a company-issued body-worn camera. The associate supports a positive customer shopping experience and maintains a strong partnership with store teams and loss prevention. The associate uses sound judgment to protect their own safety, the safety of others, and the Company brand; follows Company policies; and supports Company culture and values. Responsibilities include maintaining a professional presence in a designated area, greeting customers courteously, responding to requests for assistance by radioing store management or customer service, observing and reporting suspicious behavior or critical incidents, completing a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned. The position requires the ability to stand for extended periods. Starting pay is $15.25 to $18.60 per hour, with actual pay determined by factors including relevant skills, qualifications, and experience. The role is at TJ Maxx Store 0141, 212 Shopping Plaza Road, Rutland, Vermont.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Support the District Loss Prevention Manager and store management in executing core loss-prevention responsibilities.
Act as a visual deterrent to potential loss or dishonesty.
Maintain a proper and professional stance in the designated area at the front of the store.
Establish and maintain a position at the front of the store or in a department.
Wear a complete Company-approved uniform, including a body-worn camera.
Review and understand the Store Emergency Response Guide.
Greet customers appropriately and demonstrate courtesy and respect.
Respond to customer requests for assistance by referring them to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to loss prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Document required incidents in AIIM Case Management.
Adhere to Company policies and procedures and support Company culture and values.
Exercise sound judgment to ensure personal safety, the safety of others, and protection of the Company brand.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates meeting service or hours requirements
Medical insurance for associates meeting service or hours requirements
Dental insurance for associates meeting service or hours requirements
Vision insurance for associates meeting service or hours requirements
Health savings account (HSA) for associates meeting service or hours requirements
Health care flexible spending account (FSA) for associates meeting service or hours requirements
Life insurance for associates meeting service or hours requirements
Short- and long-term disability for associates meeting service or hours requirements
Paid parental leave for associates meeting service or hours requirements
Paid holidays, vacation, and sick time for associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance