Customer Service Associate II

Dollar Tree•Easton, PA

3d•Onsite

About The Position

The Customer Service Associate II assists with the daily operations of an assigned store, including merchandising and customer support. The associate helps maintain a clean, welcoming environment and is cross-trained to operate the cash register and perform front-end duties as needed. Duties include receiving and processing merchandise safely, stocking and merchandising, cleaning and maintaining store areas, interacting professionally with customers and coworkers, handling sales transactions, and protecting cash and company assets. Other related duties may be assigned.

Requirements

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.
High level of integrity.
Proficiency in basic math for cash accounting.

Nice To Haves

High school diploma or equivalent.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment.

Responsibilities

Receive merchandise, unload trucks, and process freight safely in accordance with productivity standards.
Merchandise and stock as needed.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping areas neat and presentable.
Promote a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Manage sales transactions at the assigned cash register.
Maintain cash security and protect company assets.
Perform other duties as assigned.