Customer Service Associate I

Dollar Tree•Independence, MO

2d•Onsite

About The Position

The Customer Service Associate delivers a great shopping experience for every customer. The role includes assisting customers, processing sales transactions, maintaining cash security and company assets, stocking and recovering merchandise, receiving deliveries, replenishing stock, and helping unload trucks. The associate also helps maintain a positive, safe, and respectful environment through professional and friendly interactions, and keeps the store clean and presentable, including bathrooms and floors. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift between 30 and 50 pounds from floor to above shoulder height.
Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working an assigned cash register.
Maintain security of cash and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Promote a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and keeping all areas neat and presentable.
Perform other duties as assigned.