Customer Service Associate I

Family Dollar•Plymouth, PA

13d•Onsite

About The Position

Family Dollar is seeking a Customer Service Associate to deliver a positive shopping experience. The position supports customers, sales transactions, merchandise stocking and recovery, truck unloading, and store cleanliness. Associates are expected to create a safe, respectful, professional, and friendly environment for customers, coworkers, and leaders. Other related duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor level to above shoulder height.
Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions at an assigned cash register.
Maintain cash security and protect company assets.
Keep the store stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock according to productivity standards.
Maintain a positive, safe, and respectful environment through professional, friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.