Customer Service Associate I

Family Dollar•Goldsboro, NC

12d•Onsite

About The Position

The Customer Service Associate delivers a positive shopping experience by assisting customers, processing sales transactions, maintaining merchandise and store presentation, receiving and replenishing stock, and helping maintain a safe, clean, and respectful store environment. The role includes other duties as assigned and may involve additional related responsibilities as directed by a supervisor. The job specification is not an exhaustive list and may be amended to meet business needs. Employment is at-will and this job description is not a contract of employment.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 lbs. from floor to above shoulder height.
Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions at an assigned cash register.
Maintain cash security and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Help maintain a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.