Customer Service Associate I

Family Dollar•Norfolk, VA

13d•$13 - $13•Onsite

About The Position

The Customer Service Associate assists customers and supports store operations to deliver a positive shopping experience. Duties include answering customer questions and making recommendations, processing sales at an assigned cash register, safeguarding cash and company assets, stocking and recovering merchandise, receiving merchandise, unloading trucks, and replenishing stock in accordance with productivity standards. The associate helps maintain a positive, safe, and respectful environment through professional, friendly interactions with customers, associates, and leaders. The role also involves keeping the store clean and presentable, including cleaning and restocking bathrooms, sweeping and mopping floors, and taking out trash. Other duties may be assigned. The position is part-time and located at 201 East Berkley Ave, Norfolk, Virginia 23523.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor to above shoulder height.
Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working an assigned cash register.
Maintain the security of cash and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Help ensure a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.