Customer Service Associate- Front Desk - Health

Sedgwick County•Wichita, KS

1d•Onsite

About The Position

The Customer Service Associate supports the mission of the Sedgwick County Health Department by welcoming community members and delivering exceptional public service. This role plays an integral part in clinic operations through direct patient interaction, precise and timely data entry, and adherence to departmental fiscal procedures. The associate collaborates with a multidisciplinary team to provide competent, culturally appropriate, and customer-centered care. The employee may also assist with response efforts during public health emergencies (Activation Level 1).

Requirements

High School Diploma or equivalent
One year of experience in a customer service or administrative setting
Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment

Nice To Haves

One-year experience in a medical office
Bilingual in English and either Spanish or Vietnamese

Responsibilities

Provide direct client interactions
Welcome and assist internal and external customers
Identify customer needs, clarify information, research issues, and provide appropriate information and resources
Provide accurate and up-to-date information to clients
Schedule, reschedule, cancel and send reminders for customer appointments
Inform clients of financial obligations and payment requirements, and encourages initial payment of fees at time of service
Check in and check out clients politely and professionally
Serve as the backup call taker for the Medical Assistant, including answering incoming calls and scheduling appointments as needed
Perform accurate and timely data entry
Collect and enter insurance and/or financial information from clients
Collect and verify client demographic data
Accurately enter data into the electronic health record and other required databases
Create and update medical records
Audit data to ensure information is correct, timely, and complete
Collect, document, and submit client payment information
Collect and post client payments accurately according to protocol
Complete and submit accurate reports of payments received per policy and procedure
Maintain and audit assigned cash bag per protocol