Customer Service Associate, Ecom

Nordic Naturals•Watsonville, CA

6d•$20 - $22•Remote

About The Position

The Customer Service Specialist will maintain the day to day customer-facing interactions through phones, email and chat. In this role, the successful candidate will focus on delighting our customers by delivering first class customer service to include, but not limited to, order processing, subscription management and product questions.

Requirements

Must be Bilingual in Spanish.
Six months to one year related experience
Must be proficient with MS Office, Zendesk, Shopify, Chat, Phones.

Nice To Haves

Knowledge and/or understanding of SAP would be beneficial but not necessary.

Responsibilities

Respond to customer inquiries in a professional, cordial and timely manner, delivering accurate and complete responses via email, phones and chat.
Resolves product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Share product knowledge and assist with product selection.
Resolve billing and technical issues and provide order status information.
Assist customers with subscription, tracking and account management.
Become a product knowledge expert by learning about our health and wellness products, and the differences for products on each channel (Pro; Retail; Ecom & Marketplace).
Provide first class customer service at all times (email, phones, chat).
Adhere to company policies on pricing, shipping, and discounts.
Work modified hours to accommodate our east coast / west coast customers by starting at 6:00 a.m. or finishing at 6:00 p.m.
Bilingual (Fluent in both written and verbal communications in English/Spanish)
All other duties as assigned.