BottleDrop Customer Service Associate 2 - Bend
About The Position
Responsible for delivering superior customer service to all customers of BottleDrop Redemption Center in a Bend, OR location, in a friendly and professional manner while maintaining the appearance of the Redemption Center. This role acts as the Person-in-Charge if the Supervisor is not on site. The company's vision is a world where no resource is wasted, and their mission is to ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively. Their values include being loyal, resilient, trustworthy, creative, competent, and engaged.
Requirements
- High school diploma or GED education required.
- 1+ years of supervisory experience, preferably in the retail industry with cash handling required.
- Familiarity with OBRC Employee Handbook and BottleDrop Policy and Procedures.
- Ability to effectively and professionally communicate with team, management, customers, and internal departments of OBRC.
- Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.
- Ability to prioritize and multi-task.
- Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel.
- Ability to operate manual/electric pallet jacks after training/certification.
- Ability to operate powered floor scrubber after training/certification.
- Ability to work a flexible schedule to accommodate business needs.
Responsibilities
- Support the BottleDrop Supervisor and management to ensure a safe and positive work environment.
- Handle cash transactions.
- Consistently demonstrate adherence to company policies as outlined in handbooks and training materials.
- Support BottleDrop Supervisor as the Person-in-Charge when Supervisor is off site.
- Complete Injury Reporting Protocols as needed.
- Assist in training and oversight of BottleDrop Team Members.
- Operate, troubleshoot, and maintain all Front of House equipment.
- Escalate equipment repair and/or IT issues when necessary.
- Perform the functions of a Retail Lead as needed.
- Perform the functions of a BottleDrop Team Member as needed.
- Track and report daily activities of the Redemption Center using proper forms and procedures.
- Adhere to OSHA Safety Standards and OBRC policies.
- Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of the RC.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
