BottleDrop Customer Service Associate 2 - Roseburg
About The Position
Responsible for delivering superior customer service to all customers of BottleDrop Redemption Center in a friendly and professional manner while maintaining the appearance of the Redemption Center. Act as the Person-in-Charge if the Supervisor is not on site. Support the BottleDrop Supervisor and management to ensure a safe and positive work environment. This role involves cash handling and consistent adherence to company policies. The associate will also assist in training and oversight of BottleDrop Team Members, operate and maintain Front of House equipment, and perform functions of a Retail Lead or BottleDrop Team Member as needed. Tracking and reporting daily activities of the Redemption Center and adhering to safety standards are key components of this position.
Requirements
- High school diploma or GED education required.
- 1+ years’ supervisory experience, preferably in the retail industry with cash handling required.
- Be familiar with OBRC Employee Handbook and BottleDrop Policy and Procedures.
- Ability to effectively and professionally communicate with team, management, customers and internal departments of OBRC.
- Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners.
- Ability to prioritize and multi-task.
- Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel.
- Ability to operate manual/electric pallet jacks after training/certification.
- Ability to operate powered floor scrubber after training/certification.
- Ability to work a flexible schedule to accommodate business needs.
Responsibilities
- Support the BottleDrop Supervisor and management to ensure a safe and positive work environment.
- Cash handling.
- Consistently demonstrate following company policies as outlined in handbooks and training materials.
- Support BottleDrop Supervisor as the Person-in-Charge when Supervisor is off site.
- Complete Injury Reporting Protocols as needed.
- Assist in training and oversight of BottleDrop Team Members.
- Operate, troubleshoot and maintain all Front of House equipment.
- Escalate equipment repair and/or IT issues when necessary.
- Perform the functions of a Retail Lead as needed.
- Perform the functions of a BottleDrop Team Member as needed.
- Track and report daily activities of Redemption Center by using proper forms and procedures.
- Adhere to OSHA Safety Standards and OBRC policies.
- Adhere to proper PPE (safety glasses, hearing protection, hand protection) usage in designated areas of RC.
- Other job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
