Customer Service Assistant

Golden HQ Corp•Los Angeles, CA

4d•Onsite

About The Position

Our mission is to empower brands through strategic marketing and meaningful customer engagement. We pride ourselves on our values of integrity, innovation, and a results-driven mindset. We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy helping people, communicating clearly, solving problems, and developing valuable customer service and professional skills.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Friendly, professional, and customer-focused attitude.
Comfortable interacting with customers in person.
Strong listening and problem-solving abilities.
Excellent organizational and multitasking skills.
Reliable, adaptable, and self-motivated.

Nice To Haves

Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.

Responsibilities

Answer questions regarding products and services.
Provide accurate information and appropriate solutions.
Identify customer needs and support their requests.
Assist with customer follow-ups and routine service activities.
Communicate promotional information when appropriate.
Maintain accurate records of customer interactions.
Address routine customer concerns and direct issues to the appropriate team member.
Support customer engagement and business development activities.
Collaborate with team members to meet service goals.
Participate in ongoing training and professional development.